“I was rear-ended on the 14th and the other driver’s insurer keeps calling me…”
- AnsweringEN · switching to ES if needed
- Existing numberForwarded, not replaced
The line is answered. The conflict check is already running.
A voice agent picks up 24/7. While the caller is still talking, Lapt screens names against your CRM and opens a consult-ready matter.
No conflict9 name variants searched
- Westside Transit Co.Review
- NorCal Freight LLCClear
The agent answers
A dedicated voice line picks up after hours, at lunch, and on overflow — on the number already on the firm’s card.
Conflict check starts immediately
Names are screened against your CRM while the caller is still on the line. The verdict is on the matter before anyone at the firm has read it.
The plan pays for itself
One signed PI matter is worth more than a year of Core. You need it to save one lead a year that would have gone to voicemail.
Voice
Nothing reaches voicemail.
After-hours callers dial the next firm on the list. The agent answers on the number you already publish, in English or Spanish, without becoming a slower switchboard.
- Dedicated AI line, provisioned in onboarding
- Keep the existing number — forward, don’t reprint
- Bilingual EN/ES, mid-call, without announcing it
- Web forms run the same pipeline as a call
- Warm transfer only for emergencies or imminent deadlines
Conflicts
Checked the moment someone calls.
Not after a paralegal gets to it. Names are screened against the firm’s CRM while the caller is still talking, with the reasoning filed on the matter.
- Searches contacts and matters across name variants
- Returns no conflict, manual review, or conflict detected — with why
- Writes the audit trail, not just the verdict
- Unable to check is never treated as a decline
The rest of the chain
Call to open matter. No re-keying.
A structured matter, not a message
Caller, parties, urgency, value, SOL dates the caller stated, and prior counsel — extracted into a record before anyone reads the transcript.
Deadlines that chase you
30 / 14 / 7-day warnings. Each band fires once. Acknowledgement is stored with who and when.
Take or decline in one click
A recommendation from conflict, SOL, and capacity. Letters are drafted from templates and never sent until an attorney approves.
Written into your CRM
Contact, matter, consult activity, deep link. Clio is one path. If the firm’s stack isn’t one we already speak, we build the integration.
Built in
Everything else the firm will ask about.
No legal advice
Guardrails sit in a master template the firm cannot edit.
Cannot be talked around
Pressure, reframing, claimed emergencies — the rules do not move.
Recording consent first
Two-party states hear the disclosure as part of the greeting.
Never hangs up mid-sentence
The agent does not end a call while someone is still speaking.
Ask the intake pipeline
How many PI leads last month. Which deadlines are inside 30 days. What this caller said.
Over-limit leads are not lost
Still answered, analyzed, and notified. Detail is gated until you top up or the period resets.
Capacity
Voice and forms are separate buckets.
Website traffic cannot drain the voice allowance you are paying for. Over-capacity intakes are still answered.
Full plan comparison| Plan | Voice / mo | Forms / mo |
|---|---|---|
| Core | 50 | 200 |
| Growth | 150 | 600 |
| Scale | 300 | 1,200 |
See it on a real call
Request a consultationShow us the line that currently goes to voicemail.
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